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TV EARS Canada
1221 Barton Street
Stoney Creek, Ontario L8E 5G9

Ph: 800-263-4864
Ph: 905-643-0000
Fax 905-643-0001
                                                                   TV Ears Canada 
                                                                                     Your Canadian Source For TV Ears Sales And Service 

Your Canadian Source For TV EARS Sales And Service

TV Ears Frequently Asked Questions

General:

How does TV Ears work?


What is the wireless coverage area?

Will TV Ears work on any TV?


How can I get TV Ears to work if my TV doesn't have any audio ports?


What is the Warranty?


Will TV Ears Work in Churches, Movie Theaters and Play Houses?


How do I install My Foam Ear Tips?

How long does the battery last?

How long do I need to Charge the headset?


Will the charging light change colors once the headset is charged?


Can others watch TV at normal volume level?

Can 2 people use TV Ears at the same time?

What is the use of the Headphone Jack Adapter?


What if I wear Hearing Aids or have a hearing loss?

What I do not have any hearing loss?

What if I'm not sure if I have a Hearing Loss?

Do TV Ears System interfere with pacemakers or defibrillators?

Where can we buy Ear Tips?
 

Trouble Shooting:


Where do I go for help with repairs, installation or general questions?

The foam rings on my ear tips came off and I can't seem to get them back on?

What about the RCA Audio ports on the front of my TV?

What do I do if I only hear Static from the headset?

What if my TV Ears headset only works if I get real close to the Transmitter?

My TV Ears Professional is set up and still won't work?


General:

How does TV Ears work? 

Doctor recommended TV Ears uses wireless 2.3MHz and 95 KHz infrared technology to transmit sound from your TV to a 1.6 oz wireless headset. You can listen to television at your own level while others may adjust the volume to fit theirs. NOTE: the 2.3 MHz and 3.0 systems are NOT compatible with the 95 KHz systems.

What is the wireless coverage area? 

Up to 600 sq. ft. line of sight for the 2.3 and 3.0 system, up to 2000 sq. ft line of sight for the Original Plus, Professional and TV Ears Digital. TV Ears uses Infrared technology in our TV Ears Systems, which requires a direct Line of Sight between the headset and the transmitter in order for you to receive a clear Audio Sound.

Will TV Ears work on any TV? 

Yes, TV Ears will work on any TV in the world with regular TV, Cable TV, Satellite, or basic TV. TV Ears installs in minutes and works with any VCR, DVD, and stereo systems. The Alternate Installation Kit # 40701 is required for TV's without audio out ports.


How can I get TV Ears to work if my TV doesn't have any audio out ports?  

We offer alternate ways to install your TV Ears system if your TV doesn’t have audio out ports or if it is difficult to get to the audio out ports on the back of your TV. The TV Ears Alternate Installation Kit, item # 40701, contains a 4" power microphone, a 6’ microphone extension cord and a headphone jack adapter.  The kit costs $24.95 plus shipping. 

What is the Warranty? 

The 2.3 MHz wireless TV headset comes with a 90 day warranty and Lifetime Service Guarantee. The TV Ears 3.0, Professional and Digital Systems come with a 5 year Limited Warranty and a Lifetime Service Guarantee. If a product is defective or breaks it will be repaired or replaced at no charge during the warranty period. Please see the Warranties and Service section for more details.


Will TV Ears work in Churches, Movie Theaters and Play houses? 


Yes, the Original Plus, Professional and Digital systems operate at 95 KHz which is compatible with some Churches, Movie Theaters and Play Houses. While they work in some locations, TV Ears Canada does not guarantee that its products will work in all public places. Check with individual places to verify system compatibility. This feature is not available with the 2.3 or 3.0 Systems.

How do I install my foam ear tips? 

Click here for the Video on how to Replace your TV Ears Tips

Can others watch TV at a normal volume level? 

The volume of TV Ears works independently from the volume of the television set. Family members can set the television volume at any level (loud, low, or muted) while TV Ears user(s) can listen at their own comfortable level.  Most television sets have a menu option of “Fixed/Variable” or “FIX/VAR”.  Set the television to “fixed” if you want the headset volume to work independently from the television volume.  If the system is installed using audio out ports and the option to choose between fixed or variable is not available on your television, the volume on both the headset and the television will be the same, meaning, if you increase the volume on the television, the volume on the headset will increase.  This observation is also true if the system is installed using the power microphone instead of audio out ports.

Can two people use TV Ears at the same time?  

Yes, TV Ears allows two or more wireless headsets to work with one transmitter. To use TV Ears throughout your home, consider purchasing additional transmitters and headsets for other rooms.

What are the lights on the front of the transmitter? 

There are six lights on the front of the transmitter: one charging light and five infra lights.

Charging Light

The light to the far left is the charging light. When the AC Power supply is connected to the transmitter and to an electrical power source, this light will glow green while a headset is in the front charging slot; red while a headset is in the back charging slot, and Amber (Reddish-Green) while there are headsets in both the front and back charging slots. If a headset is not in either charging slot, the charging light will not light up.

Infrared Lights ( IR )

When the AC Power supply is connected to the transmitter and to an electrical power source, these five lights will glow red. Note: Some earlier models have yellow IR lights.

How long does the battery last? 

A fully charged battery, will last up to 10 hours. The rechargeable battery is included and, depending on usage, will last a long time - usually 1 -2 years. You can buy a new battery by ordering directly from the Replacement Parts Page on this web page, by calling one of our 2 locations listed on the Customer Support Page or by visiting an authorized TV Ears retailer or a Hearing Care Professional listed on our Find A Dealer Near You Page.

How Long do I need to charge the Headset? 

The first time you charge your headset, charge it for 18 hours. After the initial charge, the TV Ears Wireless Headset only takes 3 hours to recharge. When charging the headset, the Volume Control should be turned all the way down until you feel it click into the OFF position. The TV Ears Headset will not overcharge if left in the charging stand for an extended period.

Will the charging light change colors once the headset is charged? 

No, the light should remain a constant color as long as the headset is placed in the charging slot.

What is the use of the Headphone Jack Adapter? 

The Headphone Jack Adapter that comes with the TV Ears Professional, the TV Ears Digital System and the Alternate Installation (AIK) Kit is used on televisions that have a Headphone Port. It is used with the Audio Cord (Red and Black Tips) as a method of receiving audio through our TV Ears System. (It is NOT required to be used for our system to operate).

What if I wear hearing aids or have a hearing loss?  

Hearing aids are not always effective for watching television, which is why many hearing professionals are recommending TV Ears as a complement to hearing aids. Doctor recommended TV Ears has the power to satisfy the needs of anyone with hearing loss. You’ll hear every word and never disturb others again with loud TV volume. The Professional and Digital Systems are also compatible for use with hearing aids. All TV Ears systems are great products for anyone with hearing loss.

What if I'm not sure if I have hearing loss?  

Not sure of your level of hearing loss?

Click Here to take the "Better Hearing Institute's" Quick Hearing Test

What if I do not have any hearing Loss? 

TV Ears systems are great products for anyone who wants to enhance their listening experience.

What do I do if I only hear Static from the headset? 

Make sure the audio cord is plugged into the audio out ports.

Make sure the headset has been fully charged with the volume knob clicked “off”.

Make sure the charging light glows green if the headset is placed in the front charging slot and red if placed in the back charging slot.

Make sure the five infra red lights glow red. If they do not glow red and the charging light works when a headset is placed in the charger, the transmitter is defective and needs to be repaired or replaced.

Make sure the headset is in direct line-of-sight of the transmitter.

Make sure the transmitter is pointed in the direction of where the customer is sitting. It is best to have a wall behind the customer and not a big window so that the signal does not go straight out the room.

Make sure the writing on the front of the headset is facing the transmitter.

Make sure the headset and transmitter are from the same model.  The 2.3 and 3.0 systems are not compatible with the 95 KHz Original, Professional and TV Ears Digital system.

Make sure the transmitter is at least 3 ½ to 5 ft off the ground. If the transmitter is too low, the signal will have a hard time filling up the room.

Reset the system: disconnect the audio and power cords from the back of the transmitter, wait 10 seconds, then plug in the audio cord first then the power cord.

If static persists, call one of our 2 Service locations located on our Customer Support Page and talk to one of our qualified technicians.

Do TV Ears System interfere with pacemakers or defibrillators? 

The magnetic field emitted by the speakers is minimal and when used as intended, TV Ears headsets should not cause magnetic interference with pacemakers or internal defibrillators.  The magnetic field strength of the speakers is less than 1 Gauss when in a range of 1 inch (3 cm).  It is recommended that the user keep the ear tips an inch away from any pacemaker or internal defibrillator.

We have not had any customers ever indicate a problem but we recommend not placing the ear tip ends of the headsets (where the speakers are) on the chest or directly in the vicinity of a pacemaker or defibrillator.  If the customer has concerns, we recommend the customer contact their physician.

Where can we buy ear tips? 

Ear Tips can be purchased through this website on the Replacement Parts page, by calling one of our 2 Locations listed on our Customer Support page or by visiting an authorized TV Ears retailer or Hearing Care Professional located on our Find A Dealer Near You Page.

Troubleshooting:

Where do I go for help with repairs, installation, or general questions?  

Call one of our 2 Locations listed on our Customer Support Page. Fully qualified technicians are standing by to help you with your warranty and repair needs, or to answer any questions you may have about how to hook up or use your TV Ears.

1. Repairs are Easy! Before sending in products for repair, contact the closest repair depot to you. Address information and Contact information is provided on our Customer Support Page.

2. Repair pricing and warranty information is available on our Warranties and Service
page.

The Foam Rings on my ear tips came off and I can’t seem to get them back on.  

The foam ear tips cannot be re-set on the headset once they have fallen off or have been removed.

Replacement Ear Tips can be purchased through this website on the Replacement Parts page or by calling the closest TV Ears Distributor located on our Customer Support Page or the nearest TV Ears Authorized Dealer located on our Find A Dealer Near You Page.

What about the RCA Audio ports on the front of my TV? 

Any Audio ports on the front of your television are Audio Inputs and are not compatible with our system. Audio Out Ports are located on the back of a television, and are clearly labeled Audio Out.

What do I do if I only hear Static from the headset? 

Make sure the audio cord is plugged into the audio out ports.

Make sure the headset has been fully charged with the volume knob clicked “off”.

Make sure the charging light glows green if the headset is placed in the front charging slot and red if placed in the back charging slot.

Make sure the five infra red lights glow red. If they do not glow red and the charging light works when a headset is placed in the charger, the transmitter is defective and needs to be repaired or replaced.

Make sure the headset is in direct line-of-sight of the transmitter.

Make sure the transmitter is pointed in the direction of where the customer is sitting. It is best to have a wall behind the customer and not a big window so that the signal does not go straight out the room.

Make sure the writing on the front of the headset is facing the transmitter.

Make sure the headset and transmitter are from the same model.  The 2.3 and 3.0 systems are not compatible with the 95 KHz Original, Professional and TV Ears Digital system.

Make sure the transmitter is at least 3 ½ to 5 ft off the ground. If the transmitter is too low, the signal will have a hard time filling up the room.

Reset the system: disconnect the audio and power cords from the back of the transmitter, wait 10 seconds, then plug in the audio cord first then the power cord.

If static persists, call one of our 2 Service locations located on our Customer Support page and talk to one of our qualified technicians.

What if my Headset only works if I get real close to the Transmitter?  

A lack of range could be due to either the Headset or the Transmitter. Please call one of our 2 service locations located on our Customer Support page and talk to one of our qualified technicians.

My TV Ears Professional is set up and still won't work? 

When installing the TV Ears Professional System, make sure that the 6" Patch Cord clicks into place in both the Transmitter and Power Stacker. If you still experience difficulties please contact our toll-free TV Ears Canada Technical Support number at 1-800-263-4864.