TV EARS Canada
1221 Barton Street
Stoney Creek, Ontario L8E 5G9
Ph: 800-263-4864
Ph: 905-643-0000
Fax 905-643-0001
Your Canadian Source For TV Ears Sales And Service
Your Canadian Source For TV EARS Sales And Service
TV Ears Frequently Asked Questions
Doctor recommended TV Ears uses wireless 2.3MHz and 95 KHz infrared technology to transmit sound from your TV to a 1.6 oz wireless headset. You can listen to television at your own level while others may adjust the volume to fit theirs. NOTE: the 2.3 MHz and 3.0 systems are NOT compatible with the 95 KHz systems.
2. I walked into the next room wearing my headset and I can’t hear the television anymore, is this normal?
TV Ears uses Infrared technology in our TV Ears Systems, which requires a direct Line of Sight between the headset and the transmitter in order for you to receive a clear Audio Sound.
3. What is the wireless coverage area?
UP to 600 sq. ft. line of sight for the 2.3 and 3.0 system, up to 2000 sq. ft line of sight for the Original Plus, up to 2000 sq. ft. line of sight for the Professional, and up to 3000 sq. ft. line of sight for the Home Theatre.
4. Will TV Ears work on any TV?
Yes, TV Ears will work on any TV in the world with regular TV, Cable TV, Satellite, or basic TV. TV Ears installs in minutes and works with any VCR, DVD, and stereo systems. The Alternate Installation Kit # 40701 is required for TV's without audio out ports.
5. How can I get TV Ears to work if my TV doesn’t have any audio out ports?
We offer alternate ways to install your TV Ears system if your TV doesn’t have audio out ports or if it is difficult to get to the audio out ports on the back of your TV. The TV Ears Alternate Installation Kit, item # 40701, contains a 4" power microphone, a 6’ microphone extension cord and a headphone jack adapter. The kit costs $19.95 plus shipping.
6. What is the Warranty?
The 2.3 MHz wireless TV headset comes with a 90 day warranty and Lifetime Service Guarantee. The TV Ears 3.0, Professional and Digital Systems come with a 5 year limited warranty and a Lifetime Service Guarantee. If a product is defective or breaks it will be repaired or replaced at no charge during the warranty period. Please see warranty section for more details and for the Lifetime Service Guarantee.
Click here to go to Warranties and Service
7. Will TV Ears work in Movie Theaters and Play houses?
Yes, the Original Plus, Professional and Digital systems operate at 95 KHz which is compatible with many movies and play houses. While it works in most places, TV Ears Canada does not guarantee that its products will work in all public places. Check with individual places to verify system compatibility. This feature is not available with the 2.3 system.
8. Where do I go for help with repairs, installation, or general questions?
Call the TV Ears Canada toll free hotline 1-800-263-4864 Monday – Friday between 9 AM – 5 PM, Eastern Standard Time. Operators are standing by to help you with your warranty and repair needs, or to answer any questions you may have about how to hook up or use your TV Ears.
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9. How do I return a purchase?
Returns are easy!
Returns must be made to the retailer that sold you your product.
A. All refunds / returns for products purchased from TV Ears Canada must first be approved and given a Return Merchandise Authorization (RMA) # by TV Ears Canada. To obtain an RMA# from TV Ears Canada please call 1-800-263-4864 Monday - Friday 9AM to 5PM, Eastern Standard Time.
B. The Return Merchandise Authorization (RMA) # must be clearly written on the outside of the package used to ship the TV Ears product back to TV Ears Canada, in the original packaging or in packaging that affords the same amount of protection to the product.
1. Refunds: 30 Day Money-Back Guarantee: We believe you will be happy with your purchase, as over 500,000 satisfied customers already are. However, to make your decision to purchase a TV Ears product easy and totally risk free, TV Ears Canada has a 30-day money back guarantee.
If for any reason you are not completely satisfied, simply call TV Ears Canada toll-free number at 1-800-263-4864 Monday - Friday between 9 AM - 5 PM, Eastern Standard Time, to obtain a Return Merchandise Authorization number (RMA#). If the product is returned within 30 days of purchase, your money will be refunded. (Excludes shipping).
2. Repairs are Easy! Before sending in products for repair, contact the closest repair depot to you. Address information and Contact information is provided on our Customer Support Page.
3. Repair Prices:
Repair pricing and warranty information is available on our Warranties and Service Page.
10. Where can we buy ear tips?
Ear Tips can be purchased through our TV Ears Canada customer service line at 1-800-263-4864. Please call Monday - Friday 9AM - 5PM, Eastern Standard Time.
11. How do I install my foam ear tips?
Click here for the Video on how to Replace your TV Ears Tips
12. The Foam Rings on my ear tips came off and I can’t seem to get them back on.
The foam ear tips cannot be re-set on the headset once they have fallen off or have been removed. Replacement ear tips are available by TV Ears Canada toll free at 1-800-263-4864 Monday - Friday 9am - 5pm EST.
13. How long does the battery last and when do I change the battery pack?
A fully charged battery, will last up to 10 hours. The rechargeable battery is included and, depending on usage, will last a long time - usually 1 -2 years. You can buy a new battery by ordering directly by calling us toll free at 1-800-263-4864 or by visiting an authorized TV Ears retailer or a Hearing Care Professional. The batteries come pre-installed into the front plate of the headset.
14. How do I Charge the headset?
The first time you charge your headset, charge it for 1 hour. After the initial charge, the TV Ears Wireless Headset only takes 1 hour to recharge. When charging the headset, the Volume Control should be turned all the way down until you feel it click into the OFF position. Our TV Ears Headset is not able to be overcharged.
15. Can others watch TV at a normal volume level?
The volume of TV Ears works independently from the volume of the television set. Family members can set the television volume at any level (loud, low, or muted) while TV Ears user(s) can listen at their own comfortable level. Most television sets have a menu option of “Fixed/Variable” or “FIX/VAR”. Set the television to “fixed” if you want the headset volume to work independently from the television volume. If the system is installed using audio out ports and the option to choose between fixed or variable is not available on your television, the volume on both the headset and the television will be the same, meaning, if you increase the volume on the television, the volume on the headset will increase. This observation is also true if the system is installed using the power microphone instead of audio out ports.
16. Can two people use TV Ears at the same time?
Yes, TV Ears allows two or more wireless headsets to work with one transmitter. To use TV Ears throughout your home, consider purchasing additional transmitters and headsets for other rooms.
17. What are the lights on the front of the transmitter?
There are six lights on the front of the transmitter: one charging light and five infra lights.
Charging Light
The light to the far left is the charging light. When the AC Power supply is connected to the transmitter and to an electrical power source, this light will glow green while a headset is in the front charging slot; red while a headset is in the back charging slot, and Amber (Reddish-Green) while there are headsets in both the front and back charging slots. If a headset is not in either charging slot, the charging light will not light up.
Infrared Lights ( IR )
When the AC Power supply is connected to the transmitter and to an electrical power source, these five lights will glow red. Note: Some earlier models have yellow IR lights.
18. Will the charging light change colors once the headset is charged?
No, the light should remain a constant color as long as the headset is placed in the charging slot.
19. Do I have to use the Microphone and the Audio cord?
No. The Microphone and the Audio Cord are both used for the same purpose - to receive audio. It is only necessary to use one of the two cords to receive audio. A microphone is only included in the 95 KHz systems.
20. What is the use of the Headphone Jack Adapter?
The Headphone Jack Adapter is used on televisions that have a Headphone Port. It is used with the Audio Cord (Red and Black Tips) as a method of receiving audio through our TV Ears System. (It is NOT required to be used for our system to operate).
21. My TV Ears Professional is set up and still won't work?
When installing the TV Ears Professional System, make sure that the 6" Patch Cord clicks into place in both the Transmitter and Power Stacker. If you still experience difficulties please contact our toll-free TV Ears Canada Technical Support number at 1-800-263-4864.
22. I plugged the Audio Cord into the ports on the front of my TV and I don’t hear any Audio?
Any Audio ports on the front of your television are Audio Inputs and are not compatible with our system. Audio Out Ports are located on the back of a television, and are clearly labeled Audio Out.
23. What if I wear hearing aids or have a hearing loss?
Hearing aids are not always effective for watching television, which is why many hearing professionals are recommending TV Ears as a complement to hearing aids. Doctor recommended TV Ears has the power to satisfy the needs of anyone with hearing loss. You’ll hear every word and never disturb others again with loud TV volume. The Professional and Home Theatre Systems are also compatible for use with hearing aids. All TV Ears systems are great products for anyone with hearing loss.
24. What if I'm not sure if I have hearing loss?
Not sure of your level of hearing loss?
Click Here to take the "Better Hearing Institute's" Quick Hearing Test
25. What if I do not have any hearing Loss?
TV Ears systems are great products for anyone who wants to enhance their listening experience
26. What Do I Do If I Receive Static ?
Make sure the audio cord is plugged into the audio out ports.
Make sure the headset has been fully charged with the volume knob clicked “off”.
Make sure the charging light glows green if the headset is placed in the front charging slot and red if placed in the back charging slot.
Make sure the five infra red lights glow red.
Make sure the headset is in direct line-of-sight of the transmitter.
Make sure the transmitter is pointed in the direction of where the customer is sitting. It is best to have a wall behind the customer and not a big window so that the signal does not go straight out the room.
Make sure the writing on the front of the headset is facing the transmitter.
Make sure the headset and transmitter are from the same model. The 2.3 MHz system is not compatible with the 95 KHz system.
Make sure the transmitter is at least 3 ½ to 5 ft off the ground. If the transmitter is too low, the signal will have a hard time filling up the room.
Reset the system: disconnect the audio and power cords from the back of the transmitter, wait 10 seconds, then plug in the audio cord first then the power cord.
If static persists, call our toll-free TV Ears Canada service line at 1-800-263-4864 to talk to one of our experienced technicians. They are available Monday – Friday between 9 AM – 5 PM Eastern Standard Time.
27. What are the shipping Charges ?
Shipping Rates will vary due to size, destination and delivery method chosen. Please contact one of our TV Ears Canada customer service representatives at 1-800-263-4864 for a quote based on your order.
28. Do TV Ears Systems interfere with pacemakers or defibrillators?
The magnetic field emitted by the speakers is minimal and when used as intended, TV Ears headsets should not cause magnetic interference with pacemakers or internal defibrillators. The magnetic field strength of the speakers is less than 1 Gauss when in a range of 1 inch (3 cm). It is recommended that the user keep the ear tips an inch away from any pacemaker or internal defibrillator.
We have not had any customers ever indicate a problem but we recommend not placing the ear tip ends of the headsets (where the speakers are) on the chest or directly in the vicinity of a pacemaker or defibrillator. If the customer has concerns, we recommend the customer contact their physician.